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How to Report a Concern
Do you need to request a service or report a concern?
We strive to provide our citizens with the best possible customer service. Do you need help with a City service? You can request a service or report a concern directly to our Customer Contact Center. There are three ways to contact the Customer Contact Center:
- Online using the Customer Service Request app
- Calling 757-382-CITY (757-382-2489)
- Email: firstname.lastname@example.org.
Common requests include bulk trash pickups, code compliance issues, grass mowing/ditch clearing, and sign questions. Our Customer Service Advocates are happy to assist you with requests for City services or information!