There are some things you can check for yourself. Look inside and outside your house for dripping faucets and repair these, if necessary. A leaky toilet is easy to detect also. Put a few drops of food coloring in the tank and do not flush. After about 15 minutes check the toilet bowl for color in the water. If color is present, you have a leak. Toilet leaks can waste hundreds of gallons of water. To request a free leak detection kit, email your address to Public Utilities or call Public Utilities Customer Service at 757-382-6352 and ask for a leak detection kit. The kit contains a dye tablet and additional information and suggestions on detection and repair of leaks in your home.
After the leak in your home has been repaired, contact Public Utilities Customer Service at 757-382-6352.
If you have repaired a water leak, you can apply for an adjustment. An adjustment is only considered for consumptions above average use. The average bill is to be paid by the due date while the adjustment review is pending.