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To start service please complete the online water and sewer service application. It must be submitted with a copy of each applicant's driver's license. Supporting ownership or lease documents may be required. If you are uncertain about what documents you need, call 757-382-6352 to speak with one of our Customer Service representatives.
After you have completed your request for water service you can complete a Release Form (PDF) to request water be turned on without someone present. Please ensure all faucets are in the “OFF” position before you return your request. This form can be emailed to our Customer Service division or faxed to 757-382-8546.
Chesapeake Public Utilities and Hampton Roads Sanitation District (HRSD) issue a joint bill named the Hampton Roads Utility Billing System, or HRUBS. The residential bill covers two months of water use and sewer collection by the City, and two months of sewer treatment by HRSD. Most commercial accounts are billed monthly.
You can make your payment by using any of the following options:
The most convenient method of payment is with AutoPay. AutoPay automatically deducts the amount of your bill from your bank account. To begin this service, or to learn more about it, call 757-460-2491. Please check the HRSD website for the availability of AutoPay.
Yes, your account balance, the date of your last bill and the date and amount of your last payment are available by phone 24 hours a day. Dial 757-460-2491 and follow the instructions. Enter your 10-digit HRUBS account number located on your bill when requested.
For most customers, water use is measured in hundred cubic feet (CCF). One CCF equals 748 gallons, which is also called one consumption. For some customers, water use is measured in 100 gallons and converted to CCF. Please review your statement to confirm your unit of measurement.
There are some things you can check for yourself. Look inside and outside your house for dripping faucets and repair these, if necessary. A leaky toilet is easy to detect also. Put a few drops of food coloring in the tank and do not flush. After about 15 minutes check the toilet bowl for color in the water. If color is present, you have a leak. Toilet leaks can waste hundreds of gallons of water. To request a free leak detection kit, email your address to Public Utilities or call Public Utilities Customer Service at 757-382-6352 and ask for a leak detection kit. The kit contains a dye tablet and additional information and suggestions on detection and repair of leaks in your home.
After the leak in your home has been repaired, contact Public Utilities Customer Service at 757-382-6352.
If you have repaired a water leak, you can apply for an adjustment. An adjustment is only considered for consumptions above average use. The average bill is to be paid by the due date while the adjustment review is pending.