Show All Answers

1. How do I request a permit after I log in?

To start the application process, either use the “+NEW” dropdown menu at the top of the page, or go to the appropriate tab for your application type and select “Create a Building (or Development or Planning or Zoning) Application”.

2. Why does my address not come up when creating an application?

Try entering only the street number and street name. Do not include the street type, direction, or unit number. If there are multiple addresses that match the information you entered, the system will return a list and you can pick your address from there. The Parcel and Owner information will also be automatically populated based on our GIS Real Estate database.

3. I see a 'Notice' at the top of my application showing CBPA, Flood Zone, etc., and I think it is stopping me from entering my permit.

These notices are only for your information and to alert the review staff that additional items may be required. Unless you see a Hold or Lock status, these conditions should not stop you from submitting your application.

4. I am not a contractor. Why can’t I pull the permit?

A homeowner can pull a permit for any work on their own property. The Licensed Professional / Contractor / Tradesman section is not required if you are pulling the permit as the homeowner. Simply complete the Applicant information and select “Continue Application.”

5. My contractor or business license shows "Expired" and I cannot continue entering my permit.

The system is set up to allow application submittal, even if your license appears expired in our records. Your contractor and business licenses will be verified as part of the application review. If you see a system message saying you cannot continue because your license is expired, please email eBUILD.