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1. What is Same-Day Access?

Instead of scheduling an intake appointment in advance, you may walk in without an appointment and be seen the same day for your registration and clinical assessment. Same-day completion of registrations and clinical assessments is dependent on the time of arrival at CIBH and remaining same-day assessment availability. After the completion of the clinical assessment, you may be referred for other services such as medication management, outpatient therapy, detox services, case management, etc.

2. Can I see a doctor right away?

At this time, CIBH is only accepting new clients for psychiatric services if they meet certain eligibility criteria.

3. When can I walk in?

Monday through Friday, 8:00 a.m. to 2:00 p.m.

4. Where do I walk in?

224 Great Bridge Boulevard, Chesapeake, VA 23320. Hampton Roads Transit (HRT) bus route 14 stops here.

5. How much does it cost?

Costs vary depending on the services you receive. If you have insurance, check with your insurance company to find out what your co-payment is.

6. What if I don't have insurance?

We can help you apply for Medicaid when you come in. To complete the application, you will need to provide your name, date-of-birth, address, social security number, and income for the prior month.

If you don't qualify for Medicaid, you may be eligible for a reduced fee based on your income and family size. You will need to bring proof of income and family size with you to be considered for a discounted fee.

7. Do I need to bring anything?

Yes. The following list details what you must bring. We will not be able to complete the registration if you do not have all the required documentation with you.

• Photo identification - (Department of Motor Vehicles [DMV] or other government-issued photo ID, school or work picture ID)
• Verification of your social security number - (social security card, Internal Revenue Service [IRS] tax return or transcript, W-2, social security award letter)
• Proof of address - (recent bill, probation and parole letter, homeless/shelter verification, mail addressed to you within the last month)
• Insurance Card
• Payment - your payment is required at the time of service. If you have insurance, you will be expected to pay your full copayment. If you don't have insurance, and you have proof of Chesapeake residency, your fee may be determined based on your income and family size. We accept cash, check, credit, and debit cards. To apply for a reduced rate please also bring:
  • Proof of family size - (custody/guardianship documents, birth certificates, insurance cards, separation/divorce papers, etc.)
  • Proof of income - (last 2 paystubs, W-2, social security eligibility letter)