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1. How do I get an E-ZPass?

Sign up in person at any E-ZPass service center location. If you need a transponder for a passenger vehicle (two axles, four tires) you can purchase an "On the Go" transponder at local retailers or Department of Motor Vehicles (DMV) offices. You must register your "On the Go" transponder with E-ZPass as soon as you get it. You can do so online on the E-ZPass VA website, by phone 877-762-7824 or at one of the E-ZPass service centers. Vehicles 7,000 pounds or 3-plus axles must visit an E-ZPass service center or call E-ZPass directly (877-762-7824) to obtain an E-ZPass.

2. Is there a fee for the E-ZPass transponder?

No, there is no fee for the transponder. To obtain your E-ZPass, you pay $35 in pre-paid tolls.

3. Is there a discount if I purchase more than one transponder, if I'm a student or if I'm a veteran?

There are no discounted toll rates; there is only the E-ZPass rate and the higher toll-by-plate rate. The toll rates were set at the lowest possible amount to cover the cost of constructing the facility, operation and maintenance of the facility, and repayment of the debt required to finance the facility. 

4. I traveled the bridge with my E-ZPass but the toll isn't listed on my E-ZPass account. Why not?

It can take up to 48 hours for Dominion Boulevard Veterans Bridge transactions to post to your E-ZPass account. Be sure to check your E-ZPass account and confirm there were funds on the account at the time of the transaction and your vehicles are updated. If your account is in good standing, contact E-ZPass to see if there is another situation that may need to be addressed with your account.

5. I went through the toll with my E-ZPass but my account did not have sufficient funds. Will I be charged the full toll amount?

Yes, if you do not have sufficient funds in your E-ZPass account you may be sent a bill for the full toll amount. However, if your license plate is properly listed on your E-ZPass account, our system will attempt to deduct the E-ZPass toll rate from your E-ZPass account for a total of 10 consecutive days after you drive through the facility. If funds are not replenished within that time, the transaction(s) will be invoiced at the higher toll-by-plate rate for the transaction. Please note, it can take 24 to 48 hours for your E-ZPass account to update when you add funds. Sign up with E-ZPass for email and text notifications to ensure your account maintains the proper funding.

Tip: Sign your E-ZPass account up for auto-replenishment to prevent your account from falling into an insufficient funds status. It's simple and convenient. All you have to do is select auto-replenishment and provide your credit card or bank account information. Every time your account reaches a low balance threshold, E-ZPass will add more funds to your account automatically.

6. If I register multiple license plates on my E-ZPass account, do I have to have the transponder in my vehicle every time I drive through the toll facility?

Yes, E-ZPass customers are required to have their transponder properly mounted in their vehicle when going through a toll facility. However, we will attempt to deduct the toll from your E-ZPass account using your license plate information. To ensure the toll can be deducted from your E-ZPass account, please register the license plate information for each of your vehicles and maintain a positive balance in your E-ZPass account. It is strongly recommended that each vehicle that uses a toll facility regularly has its own transponder. 

7. How can I learn more about E-ZPass?

You can find answers to all of your E-ZPass questions at the E-ZPass VA website or by calling 1-877-762-7824.