How is the water checked for quality and how can I find out about the quality of the water?

Chesapeake has two state-of-the-art water treatment plants. The Northwest River Treatment Plant uses conventional treatment and reverse osmosis. The Lake Gaston Treatment Plant uses an ultrafiltration process. Operators test the water many times a day to make sure the processes are working optimally.

In addition, certified water quality laboratory personnel run many types of tests on the process water and the water from customers homes and businesses. The technicians use high-tech instruments like atomic adsorption and gas chromatography, as well as wet chemistry to determine what the water contains.

A water quality report is produced every year and is available to all residents at City libraries, community centers and online. Call Public Utilities Customer Service at 757-382-6352 to request a copy or contact our water quality laboratory at 757-382-3550 for results of water quality testing.

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1. How is the water checked for quality and how can I find out about the quality of the water?
2. Where can I have my water tested?
3. Why does my water smell like sulfur or rotten eggs?
4. Why does my water look cloudy or discolored?
5. What is the orange or pink coating on my faucets and showerheads?
6. Why does my hot water have white particles in it?
7. I'm on a sodium-restricted diet. Is Chesapeake water safe to drink?
8. My water is coming out in a slow trickle. What is happening?