What should I do if sewage backs up into my bath tub or toilet?

Call Public Utilities first so that we can check the City line for a blockage.

  • During normal office hours (8 a.m. to 5 p.m., Monday through Friday) call the Customer Contact Center, 757-382-2489 (CITY)
  • If your problem occurs after normal office hours, call the After-Hours Emergency Number, 757-382-3550

We will investigate the problem and advise you if the blockage has been cleared or that there was no blockage in the City line and you should contact your plumber for assistance.

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1. What should I do if sewage backs up into my bath tub or toilet?
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