New Water and Sewer Rate Structure

A new rate structure is now being used to determine water and sewer bills.

Need Help Paying Your Bill?

If you need help paying your water bill, here are two options that may help:

Low-Income Household Water Assistance Program (LIHWAP)

The Low-Income Household Water Assistance Program (LIHWAP) helps low-income households for Virginia residents pay th...

Frozen Pipe Prevention Tips

If your water pipes freeze and break this winter, you'll have costly repairs on your hands and you'll lose precious water. Take these precautions:

• Insulate your pipes and replace wet insulation.
• Cover or wrap outside faucets and keep wrapping dry.
• Eliminate ...

Flushing Do's and Don'ts

Have you been using your toilet as a trashcan? If so, we hope you will soon reconsider! Our sanitary sewer system was not designed to process the assorted debris created by our daily lives. Like your home plumbing, our sanitary sewer system can overflow o...

Water Meters and Water Bills

Water Meters and Water Bills

On Tuesday, January 17, 2023, Public Utilities Director David Jurgens addressed frequently asked questions from the community about water meters and water bills. View the presentation and watch the work session below.

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Call Virginia 811 Before You Dig

Virginia 811 (VA811) is the not-for-profit organization created by Virginia’s utilities to protect their underground facilities.

The Process

• An individual or company is planning to excavate.
• A ticket request is made online OR a call is mad...

Video: Chesapeake Water Tank Tour

You've likely seen Chesapeake water tanks from afar but have you ever seen inside? Public Utilities Department personnel inspect water storage tanks every five years. This includes draining the tank to look for anything that may be wrong with it ...