Water Meters and Water Bills

Water Meters and Water Bills

On Tuesday, January 17, 2023, Public Utilities Director David Jurgens addressed frequently asked questions from the community about water meters and water bills. View the presentation and watch the work session below.

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Need Help With Your Bill?

If you need help paying your water bill, here are two options that may help:

Low-Income Household Water Assistance Program (LIHWAP)

The Low-Income Household Water Assistance Program (LIHWAP) helps low-income households for Virginia residents pay th...

Flushing Do's and Don'ts

Have you been using your toilet as a trashcan? If so, we hope you will soon reconsider! Our sanitary sewer system was not designed to process the assorted debris created by our daily lives. Like your home plumbing, our sanitary sewer system can overflow o...

Call Virginia 811 Before You Dig

Virginia 811 (VA811) is the not-for-profit organization created by Virginia’s utilities to protect their underground facilities.

The Process

• An individual or company is planning to excavate.
• A ticket request is made online OR a call is mad...

Video: Chesapeake Water Tank Tour

You've likely seen Chesapeake water tanks from afar but have you ever seen inside? Public Utilities Department personnel inspect water storage tanks on a five-year interval. This includes draining the tank to look for anything that may be wrong with it in...