Frequently Asked Questions
- Why is the Dominion Boulevard Veterans Bridge tolled?
The roadway has been developed as a toll road due to a lack of transportation funding from traditional state and federal sources. The construction, operation, and maintenance of the facility is wholly funded by the tolls collected.
- What is the toll rate?
See the multi-year toll schedule. Toll rates will increase on July 1 each year.
- Are cash tolls accepted?
No cash tolls will be collected. This is an "open road" tolling facility, meaning there will be no stopping at toll booths. Everything will be electronic. Motorists will have the option to pay via E-ZPass transponder or by mailed invoices. Sensors are on an over-head structure to read transponders or license plate numbers.
- How do I pay the toll?
Dominion Boulevard tolls will be collected through "open road" tolling, meaning there will be no stopping at toll booths. Everything will be electronic. Motorists will have the option to pay via E-ZPass transponder or by mailed invoices. Sensors have been placed on an over-head structure to read transponders or license plate numbers. If you received an invoice, you may pay your bill by visiting the payment website or by calling the Dominion Boulevard Veterans Bridge Customer Care Center toll free at 1-855-813-9123.
- What if I don't have an E-ZPass?
If you do not have an E-ZPass and you go underneath the toll gantry, you will be charged via mailed invoice. A photo of your license plate will be recorded and you will be billed. Tolls via the mailed invoice method are more expensive than using E-ZPass due to administrative costs associated with invoicing. It is strongly suggested that frequent users get an E-ZPass transponder.
- Why is the toll more expensive if I do not have an E-ZPass?
Paying by mailed invoice instead of E-ZPass transponder requires additional administrative costs that are covered with the higher toll rate. The City does not make any additional money from mailed invoice payments. E-ZPass payments are better for both motorists and the City.
- How do I get an E-ZPass?
Sign up in person at any E-ZPass service center location. If you need a transponder for a passenger vehicle (two axles, four tires) you can purchase an "On the Go" transponder at local retailers or Department of Motor Vehicles (DMV) offices. You must register your "On the Go" transponder with E-ZPass as soon as you get it. You can do so online on the E-ZPass VA website, by phone 877-762-7824 or at one of the E-ZPass service centers. Vehicles 7,000 pounds or 3-plus axles must visit an E-ZPass service center or call E-ZPass directly (877-762-7824) to obtain an E-ZPass.
- Is there a fee for the E-ZPass transponder?
No, there is no fee for the transponder. To obtain your E-ZPass, you pay $35 in pre-paid tolls.
- Is there a discount if I purchase more than one transponder, if I'm a student or if I'm a veteran?
There are no discounted toll rates; there is only the E-ZPass rate and the higher toll-by-plate rate. The toll rates were set at the lowest possible amount to cover the cost of constructing the facility, operation and maintenance of the facility, and repayment of the debt required to finance the facility.
- What will my bill look like?
Dominion Boulevard Veterans Bridge will appear in the top left corner of your invoice and the Chesapeake Virginia logo will appear in the top right corner of your invoice. Your invoice will display the amount due and a detailed list of transactions as well as other helpful information.
- How will I be billed for tolls for the Dominion Boulevard Veterans Bridge?
If we are unable to deduct the toll(s) from a valid E-ZPass account based on the E-ZPass transponder read, we will make multiple attempts to deduct the toll(s) from an active E-ZPass account using your license plate number as long as the license plate is properly listed on the account. If we are unable to deduct the toll(s) from a valid E-ZPass account, the license plate will be processed through the DMV to obtain the registered owner's address for invoicing. A Toll Invoice will be mailed to the registered owner of the vehicle fourteen (14) days after obtaining the DMV information. Failure to pay the invoice by the due date (30 days) will result in a Toll Violation Notice and the assessment of a $10 administrative fee. Failure to pay the Toll Violation Notice by the due date (30 days) will result in a Final Notice and the assessment of an additional $10 administrative fee. If the registered owner does not pay the Final Notice, it will be sent to collections.
Note: Your E-ZPass account must be in "good standing" with an active transponder as well as accurate plate information to allow for the successful deduction of the toll amount due from your E-ZPass account. If your account has a negative balance, your E-ZPass transponder is invalid and/or your license plate is not properly listed you will be invoiced at the Toll-by-Plate rate.
- I received an invoice in the mail. How do I pay it?
- Pay online
- Pay by mail (Note: it may take 7 to 10 days for your check to post to your account):
Dominion Boulevard Veterans Bridge
PO Box 936794
Atlanta, GA 31193-6794.
- Pay by phone: 1-855-813-9123 (Monday through Friday, 7 a.m. to 7 p.m., excluding federal holidays)
Available payment types: Check, Money Order, Credit/Debit Card (Visa, Master Card, AMEX, Discover)
- My vehicle is registered at my home of record in another state. How will I get my invoice?
All toll invoices are mailed to the registered owner at the address where the vehicle is currently registered. You may sign up to receive emailed invoices. For assistance with invoices related to a different home of record or deployed service member, please contact our Dominion Boulevard Customer Care Center by phone at 1-855-813-9123. You may also send an electronic communication to the Customer Care Center.
- Does the Dominion Boulevard Veterans Bridge offer a military discount rate?
No, our E-ZPass toll rate is the lowest toll rate and available to everyone. However, the Department of Defense offers a mass transit benefit program for military commuters designed to help reduce traffic congestion and air pollution. As of January 2014, Department of Defense (DOD) members are eligible for transit benefits up to $130 per month. Learn more about the Transportation Incentive Program or contact Navy Regional TIP Coordinator Herb Pittman at 757-322-2836.