Customer Service

Start or Stop Service

Learn how to open an account, re-establish or stop service. If you cannot find what you need online, call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday.

Bill Pay or Payment Arrangements

To pay your Public Utilities bill, find account information or make payment arrangements, visit payments and billing or call 757-382-6352 between 8 a.m. and 5 p.m., Monday through Friday.

Bill Adjustments

If you have made a repair, you can request an adjustment.

Schedule a Service Call

For water leaks, sewer back-ups or low water pressure, call 757-382-3550 after 5 p.m. weekdays, on weekends or holidays. Call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday. We welcome feedback on recent service.

Schedule a Miss Utility Marking

Before you dig, call 811 in Virginia or 800-552-7001 or visit Miss Utility to mark your water lines. For more information you may need when constructing a home or developing a property, visit our engineering and construction services page.

Stormwater Ditches, Pipes & Fees

For stormwater pipe and ditch maintenance, stormwater cave-in repairs and stormwater utility fees, visit the Public Works Department's Stormwater Management Division. The Public Works Department also handles subscription-based recycling information and garbage/bulk waste collection services.

Development & Construction

The Public Utilities Department offers a number of Engineering Services. However, for a full list of City services available through the preliminary, approval and construction phases, visit Development, Land Use and Construction.