Animal Services Unit

Animal Control staff includes 11 Animal Control Officers and an Animal Control Officer Supervisor. They enforce the State and City codes pertaining to animal care and their ownership. They have the authority to issue summonses for violations, to secure warrants and to seize animals.

Shelter staff includes the Animal Shelter Manager, Animal Care Supervisor, 7 Shelter Attendants, Outreach Coordinator, and three Customer Service Clerks. Further support is provided by dedicated volunteers and fosters.

Officers on Duty

Temporary change in hours due to staffing shortages:

Animal Control Officers are on duty from 8:00 a.m. to 7:00 p.m. Monday through Friday and 8:00 a.m. to 4:30 p.m. Saturday and Sunday. They respond to complaints such as cruelty, animal bites, stray domestic animals, at large complaints, nuisance, vicious, injured, and/or sick animals. One evening shift officer is on call for emergencies only after the end of that shift, until 8:00 a.m. the next morning. If you would like to report a complaint to an Animal Control Officer, please call the police non-emergency number at 757-382-6161.

Deceased Animals

CASU does not pick up deceased animals. Owners may pay a fee for the disposal of their deceased pets' remains at the facility. A general customer service request may be submitted online at the Chesapeake Customer Contact Center or call 757-382-2489 for stray deceased animals along roadways.

Contact

To make a complaint or request service, call the police non-emergency number at 757-382-6161. Please leave your name and phone number. This information is kept confidential and may help animal control officers solve your problem by contacting you for additional information.

For more information, you can call the shelter during business hours at 757-382-8080 (press 1). In case of an emergency, call 757-382-6161.