Chesapeake Customer Contact Center

Customer Contact Center

The Customer Contact Center serves as the City's first point of contact for citizens as well as visitors and individuals doing business with the City. There are three ways to request a service or report a concern:

Online: Request a service or report a concern using the Customer Service Request app.
Call: 757-382-CITY (757-382-2489)
Email the Customer Contact Center

Our experienced, award-winning Customer Service Advocates are happy to assist with requests for City services or information.

FAQs

How many bulk pick ups are allowed per year?

Bulk household waste is limited to one 4-foot-wide-by-4 foot-high-by-10-foot-long pile per residence per week and is limited to 12 collections per calendar year. Bulk yard waste is limited to one 4-foot-wide-by-4-foot-high-by-6-foot-long pile per residence per week. Household piles should always be separate from yard waste piles. Learn more about bulk trash collection.

How many piles of limbs are accepted for bulk pick up?

Bulk yard waste is limited to one 4-foot-wide-by-4-foot-high-by-6-foot-long pile per residence per week. Learn more about bulk trash collection.

How do I contact the Permits Department?

Development and Permits may be contacted at 757-382-6018 and press option 2 to speak to a representative. Development and Permits handles building permits as well as code violations and zoning issues.

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Chesapeake Customer Contact Center

Customer Contact Center

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Chesapeake Customer Contact Center

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