Public Communications Department

Citizen Surveys

City of Chesapeake
Survey of Citizens
July 2008

 

 

 

Entire 2008 Citizen Survey - 97 pgs, 551 kb

    Citizen Survey files are in PDF format.

     Table of Contents

 

Procedural Information

Procedural Information (13 pgs., combined)

• Methodology

• Margin of Error

• Executive Summary

Survey Results

Important Problems/Greatest Needs

Single Most Important Problem or Greatest Need Facing Chesapeake Today

Overall Satisfaction With City Services

Importance of:

Importance of City Services (5 pgs, combined)

The Public School System in Chesapeake

City Parks, Recreation Areas, and Community Centers

Police Services

Fire Services

The Chesapeake Public Library System

Trash Collection

Recycling Services

Rain Water Drainage

Improving Traffic Flow on City Roadways

Maintaining City Roads

Maintaining City Bridges

Human Service Programs

The Quality of the Drinking Water

Keeping Residents Informed About City Services and Activities

Citizens Having an Opportunity to Share Ideas or Opinions

Summary Table of Importance Scores

Summary Table of Average Importance Ratings

Graphic Representation of Average Importance Ratings

Satisfaction with:

Satisfaction of Services and Outsider Opinions (5 pgs, combined)

The Public School System in Chesapeake

City Parks, Recreation Areas, and Community Centers

Police Services

Fire Services

The Chesapeake Public Library System

Trash Collection

Recycling Services

Rain Water Drainage

Managing Traffic Flow on City Roadways

Maintaining City Roads

Maintaining City Bridges

Human Service Programs

The Quality of the Drinking Water

Keeping Residents Informed About City Services and Activities

Citizens Having an Opportunity to Share Ideas or Opinions

Summary Table of Satisfaction Scores

Summary Table of Average Satisfaction Ratings

Graphic Representation of Average Satisfaction Ratings

Gap Analysis (5 pgs, combined)

• Gap Analysis Explanation
• Gap Analysis - Standard Version
• Gap Analysis - Alternate Version

Have You Watched Any Programs on WCTV in the Past 12 Months

The Budget:

One Thing the City Should Spend LESS on

One Thing the City Should Spend MORE on

Should the City Allocate More, the Same, or Less Money: (3 pgs, combined)
To Improve Traffic Flow on City Streets
For City Roads and Road Maintenance
For Bridge Maintenance
To Deal With Rain Water Drainage Issues
For Public Safety
For Parks and Recreation
For Programs and Activities for Teenagers
For the Chesapeake Public Library System
For Economic Development Efforts to Attract New Businesses and Help Businesses to Grow

Willingness to Pay $7.75 Per Month for Expanded Recycling Services

Demographics

Profile of Respondents (4 pgs)

• Number of Years Lived in Chesapeake

• Home Zip Code

• Age of Respondent

• Neighborhood Area Closest to Your Home

• Ethnic Origin of Respondent

• Yearly Household Income

• Gender of Respondent

Appendix

Comparative Data (1998-2008)

2008 Questionnaire

Previous Citizen Surveys

2007 Citizen Survey

2006 Citizen Survey

Comparative Data 1998-2006