Customer Contact Center

NOTICE: The Customer Contact Center is currently undergoing phone systems testing in an effort to better serve its customers.  Please note that over the next several weeks you may experience brief service disruptions.  In the event of such occurrences, you’re encouraged to submit service requests online, via email or the Chesapeake Service Requests app.  Thank you for your patience as we work through this process!

The Customer Contact Center serves as the City’s first point-of-contact for citizens as well as visitors and individuals doing business with the City. Customers may dial one easy phone number “382-CITY” (757-382-2489) to reach our experienced, award-winning Customer Service Advocates who will be happy to assist with requests for City services or information.