Customer Contact Center

Visit the City's COVID-19 information page for updates.

NOTICE: Due to operational and resource demands presented by the ongoing COVID-19 pandemic, effective immediately, the City of Chesapeake will temporarily suspend bulk trash collection of tree and yard debris, construction debris and fence material until further notice. Collection of bagged leaves and grass clippings (only in clear bags) remains unaffected at this time.

Residents may continue to request pick-ups of boxed and bagged household debris, appliances and furniture by calling 757-382-CITY (2489) or using the online request form.

Residents may also continue to drop off bulk trash at SPSA Transfer Stations. Please visit www.SPSA.com for residential drop-off hours at each location, as these hours have changed due to the COVID-19 pandemic.

Additional restrictions may be necessary in the near future as operational circumstances demand – please continue to monitor the City website and social media for further updates.

We apologize for the inconvenience, and we will continue to work to deliver essential services to residents while prioritizing the health and safety of City staff and residents alike. 

Take the Census today! 

• Online at my2020Census.gov*
• By Phone 1-844-330-2020*
• More Information

The Customer Contact Center serves as the City’s first point-of-contact for citizens as well as visitors and individuals doing business with the City. Customers may dial one easy phone number “382-CITY” (757-382-2489) to reach our experienced, award-winning Customer Service Advocates who will be happy to assist with requests for City services or information.