Customer Contact Center

NOTICE: Due to routine maintenance and training, Chesapeake's Customer Contact Center will not be accepting telephone calls between the hours of 4:00 and 5:00 p.m. on Friday, December 18. Information and requests for services will still be available online during this time.

Partial Reopening:

The City is beginning a partial reopening on Monday, May 18. Online services remain the safest option. If you must do business in person at a City facility, please call ahead to ensure the service is available. You can call 757-382-2489 or the specific department.

When visiting a City building, you must maintain social distance and you are encouraged to wear a mask. Please do not enter the building if you have a fever or have been exposed to COVID-19 in the past 14 days. For the added safety and health of our at-risk populations, the hour from 8 to 9 a.m. is reserved for those age 65 and older, and those with a serious health condition. We appreciate the public assistance in self-enforcing this restriction, for everyone’s benefit.

It is still safer at home, so please do all you can to avoid in-person services. Find continued updates on the COVID-19 Information page. 

COVID-19 & Local Businesses: Chesapeake Economic Development is here to help you make sense of the latest COVID-19 orders. Visit the Chesapeake Economic Development website for more information.

Visit the City's COVID-19 information page for updates.

Take the Census today! 

• Online at my2020Census.gov*
• By Phone 1-844-330-2020*
• More Information

The Customer Contact Center serves as the City’s first point-of-contact for citizens as well as visitors and individuals doing business with the City. Customers may dial one easy phone number “382-CITY” (757-382-2489) to reach our experienced, award-winning Customer Service Advocates who will be happy to assist with requests for City services or information.