Customer Contact Center

Partial Reopening: The City is beginning a partial reopening on Monday, May 18. Online services remain the safest option. If you must do business in person at a City facility, please call ahead to ensure the service is available. You can call 757-382-2489 or the specific department.

When visiting a City building, you must maintain social distance and you are encouraged to wear a mask. Please do not enter the building if you have a fever or have been exposed to COVID-19 in the past 14 days. For the added safety and health of our at-risk populations, the hour from 8 to 9 a.m. is reserved for those age 65 and older, and those with a serious health condition. We appreciate the public assistance in self-enforcing this restriction, for everyone’s benefit.

It is still safer at home, so please do all you can to avoid in-person services. Find continued updates on the COVID-19 Information page. 

Bulk Pickup Notice: Residents are now able to request bulk collection of limbs and branches as part of standard bulk waste pickups. Residents must request a bulk pickup by calling 757-382-2489 or using the online request form. No fencing, construction materials or landscaping byproducts will be collected. Residents should place items at the curb for pickup on their normal collection day. Residents may also continue to drop off bulk waste at all SPSA Transfer Stations, but should be mindful of hours and restrictions. Visit the Bulk trash collection page for more information. 

COVID-19 & Local Businesses: Chesapeake Economic Development is here to help you make sense of the latest COVID-19 orders. Visit the Chesapeake Economic Development website for more information.

Visit the City's COVID-19 information page for updates.

Take the Census today! 

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The Customer Contact Center serves as the City’s first point-of-contact for citizens as well as visitors and individuals doing business with the City. Customers may dial one easy phone number “382-CITY” (757-382-2489) to reach our experienced, award-winning Customer Service Advocates who will be happy to assist with requests for City services or information.