Customer Contact Center

NOTICE: There is no need to schedule bulk pick up for the week of 9/16-9/20. Waste Management will continue to do pick ups. If your items are not picked up this week, please schedule a bulk pickup no later than the day before your regularly scheduled pick up day. 

The Customer Contact Center serves as the City’s first point-of-contact for citizens as well as visitors and individuals doing business with the City. Customers may dial one easy phone number “382-CITY” (757-382-2489) to reach our experienced, award-winning Customer Service Advocates who will be happy to assist with requests for City services or information.