Customer Service Survey

The Treasurer's Office would like to provide you with the best possible service and your input is vital to our success. Please help us serve you better by taking a few minutes to complete our survey.

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I Visited: Deep Creek Great Bridge South Norfolk Western Branch (Please fill out Part 1) City's Website (Please fill out Part 2) Called on Phone I was served by: (employee's name) Part 1- CITY HALL & SATELLITE OFFICES Customer Service I was greeted or acknowledged promptly Yes No Speed and accuracy of services: Excellent Satisfactory Unsatisfactory Knowledge and skill of staff: Excellent Satisfactory Unsatisfactory Courtesy and friendliness of staff: Excellent Satisfactory Unsatisfactory Neatness and appearance of office: Excellent Satisfactory Unsatisfactory Part 2 - City Treasurer's WEBSITE Customer Service Were you able to navigate and locate information easily? Yes No See my comments below Do you consider the Treasurer's website to be user-friendly? Yes No See my comments below Did you find the information or service you needed? Yes No See my comments below Did you use our Treasurer's Office Payment Center? Yes No See my comments below Did you understand how to use the service to make a payment? Yes No See my comments below Would you use the online CREDIT CARD PAYMENT service again? Yes No See my comments below Would you use the online CHECK PAYMENT service again? Yes No See my comments below Comments and Suggestions Your comments: Your suggestions: Contact Information Name: Your personal information is for contact purposes only and will not be retained by the Treasurer's office. I wish to be contacted regarding comments/suggestions. If you wish to be contacted, please provide your address, telephone number, or email address. Address: Phone:  Enter a valid phone number. Example: 123-456-7890 Email:  Enter a valid email address. Example: name@company.com
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