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Behind the scenes and mostly out of sight, Public Utilities makes sure that wastewater (sewer) keeps flowing to protect the health and safety of City residents.
Water from toilets, showers, washing machines, sinks, etc. flows from the houses and buildings into the underground sanitary sewer system. This collection system (over 1,000 miles of pipe) allows wastewater to be carried to the pump stations (over 270 stations) nearby. From there it is pumped further along to eventually reach a Hampton Roads Sanitation District (HRSD) pipe. HRSD’s 9 treatment plants process the wastewater for Chesapeake and other cities in Hampton Roads.
As a preventive measure, the Public Utilities checks the sanitary sewer system through the process of Smoke Testing. The process is implemented to identify sources of potential complications. Efforts are made to notify citizens before the process begins.
If you have a problem with your sewer, first call Public Utilities Customer Service at 757-382-6352 M-F, 8-5 or 757-382-3550 after hours and weekends.