Water & Sewer Services: Stop, Start, Connect

This page contains information on how to connect homes, personal property, businesses and neighborhoods to the City's water and sewer services. 

To Set Up Service or Re-establish Service 

Complete and sign the water and sewer service application form .  Supporting ownership or lease documents may also be required.  If uncertain about what documents are needed, inquire at 757-382-6352.

Email the application, copies of each applicant's driver's license and supporting documents to: water@cityofchesapeake.net

Or, you may also mail or deliver the application and copies of each applicant's driver's license to:
Department of Public Utilities
306 Cedar Road
Chesapeake, VA 23322

If you cannot be home when your water is turned on, fill out this Release Form and fax, 757-382-8546, or email, water@cityofchesapeake.net, it to the Customer Service Division.

To Stop Service

Call 757-382-6352 or visit the Public Utilities office in City Hall between 8 a.m. and 5 p.m. Monday through Friday to speak with one of our Customer Service representatives. A written request to terminate services is required for all business accounts.

Once you have opened or re-established your service, you can pay your bill or find account information and locate rates and fees online.

Construction & Development

To Connect a Property

If City water and sewer is available to a property, connecting to City water and sewer will require payment of appropriate water and sewer connection fees. Water service lines will be installed by City forces and a City independent contractor can install sewer service lines at the request of the homeowner at an additional cost.

Chesapeake City water and/or sewer are considered available if the property borders a City right-of-way or alley where there are City water and/or sewer lines installed in the right-of-way or alley are adjacent to the property. The parcel to be served must be wholly within the Utility Franchise Area. (See Utility Availability in Development, Land Use & Construction.) If a property does not have right-of-way frontage, call 757-382-6671 to learn if connection is still possible. For more information, call 757-382-6050.

If City water and sewer is not available to the property, then the property can be served by a private well and septic tank. Contact the Chesapeake Health Department at 757-382-8672 or 757-382-8666 about the use of private wells and septic tanks.

If you are developing a neighborhood or property or building a home, learn more about the department's engineering and construction services. 

Connecting a Neighborhood

In most cases, developers extend City water and/or sewer for their projects. The City may extend water and/or sewer by way of a City Capital Improvement Project or through the City's Cost Participation Program, which provides a way for unserved neighborhoods to petition the city for water and sewer services.

Connection Fees

• Connection Fee Chart
• Connection fees are required for all new service locations.
• Water and sewer connection fees are based on water meter size and whether the City or a developer extended the water and/or sewer mains for a new service.
• 757-382-6671 for more information on connection fees

Locating a Tap

To locate a tap, call 382-6050, or 382-6671.

For More Information

Call 757-382-6352 or visit the Public Utilities office in City Hall between 8 a.m. and 5 p.m. Monday through Friday.