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Request a Bill Adjustment
If you have repaired a water leak you can apply for an adjustment. An adjustment is only considered for consumptions above average use. The average bill is to be paid by the due date while the adjustment review is pending.
To request an adjustment, download the following forms:
- Water Bill Leak Adjustment Request Policy & Form (Microsoft Word)
- Water Bill Leak Adjustment Request Policy &_Form (PDF)
Department of Public Utilities
Attention: Customer Service
P.O. Box 15225
Chesapeake, VA 23328
Or email the completed form to firstname.lastname@example.org