City of Chesapeake Virginia
  • Contact Us
  • Subscribe
  • A-Z Index
  • My Chesapeake
  • Welcome from the Mayor
  • Real Time Updates
  • Residents
    • A-Z Citizen's Guide
    • Adopt a Pet
    • Boards & Commissions
    • Bulk Trash Collection
    • City Employment
    • City Services – Request
    • Events Planning
    • Farmers Market
    • Fine Arts
    • Human Services
      • Adult Protective Services
      • Child Protective Services
      • Licensed Child Care
      • Parent and Youth Resources
      • Senior Services
    • Library
    • Geographic Information Systems (GIS)
      • Maps Gallery
      • Property QuickSearch
    • Mosquito Control Commission
    • New Residents
    • Parks, Recreation and Tourism
    • Public Schools
    • Real Estate Assessments
    • Sister Cities of Chesapeake
    • Welcome to Chesapeake
    • WCTV Chesapeake Television
      • Watch WCTV Live!
      • On Demand Video
      • Program Schedule

    Lock Park Reader

  • Visitors
    • Visiting Chesapeake?
      • Official Visitor Center
      • Chesapeake Tourism
      • Climate and Weather
      • History of Chesapeake
    • Chesapeake Expressway
    • City Activities and Info
      • City Calendar of Events
      • Parks, Recreation and Tourism
      • Library
      • Directions to City Facilities
    • Attractions
      • Arboretum
      • City Park
      • Deep Creek Park
      • Dismal Swamp Canal Trail
      • Fun Forest
      • Northwest River Park
      • Oak Grove Lake Park
      • Planetarium
      • Great Bridge Battlefield & Waterways History Foundation

    Birding Couple on a Trail

  • Business
    • Resources for New and Relocating Businesses
      • Economic Development
      • Opening a New Business
      • New Business Listing
      • Tenant Build-Outs
      • Development Review Process in Chesapeake
    • Doing Business with the City
      • Process
      • Bids and RFPs
    • Development, Land Use & Construction
      • Comprehensive Guide
    • Resources
      • Building Permits and Inspections Information
      • Forms and Permits List
      • Get Your Permit Online
      • Public Facilities Manual (PFM)
      • GIS: Geospatial Data
    • Departments
      • Commissioner of the Revenue
      • Development & Permits
      • Economic Development
      • Health Department
      • Planning
      • Public Utilities
      • Public Works
      • Treasurer

    Office Building

  • Government
    • Welcome to Chesapeake
    • City Council
      • Meetings
      • Members & Mayor
      • Upcoming Agenda
      • Previous Meeting Agendas, Videos & Minutes
      • City Clerk's Office
      • Watch Meeting Live on WCTV
    • Freedom of Information Act (FOIA)
    • Boards and Commissions
    • City Departments
    • City Budget
      • Operating & Capital Improvement Budgets
    • Constitutional Offices
      • Clerk of the Circuit Court
      • Commissioner of the Revenue
      • Commonwealth's Attorney
      • Sheriff
      • Treasurer
    • City Manager
    • Animal Services
    • Fire
    • Human Resources
    • Human Services
    • Public Schools
    • Real Estate Assessor
    • Planning Dept
    • Public Works
    • Public Utilities
    • Police
    • Voter Registrar

    City Council Chamber

  • Online Services
    • Request a Service Online
    • Bulk Trash Collection
    • Online Payments
      • Treasurer's Payment Center
      • Income Tax Return Information
    • Public Library
      • Library Card Application
      • Meeting Rooms
    • Parks and Recreation Online Class Registration
    • Property Information
      • Real Estate Property Information Search
      • Property Quick Search
      • GIS Map Gallery
      • School Zone Lookup
      • Outstanding Real Estate Taxes & Fees Information
    • Voting
      • Where do I vote?
      • Who is my Legislator?
    • Construction
      • Apply for a Permit
      • Inspection Results
      • Request an Inspection
    • Public Safety
      • File a Police Crime Report
      • Interactive Crime Map

    Great Bridge Bridge and Tender House

I Want To
  • Pay my bill
  • Apply for service
  • Report a backup or leak
  • Find rates and fees
  • Request an adjustment
  • Connect to my property
  • Develop property
  • Learn about Chesapeake's water
This Section
  • Public Utilities Home
  • Chesapeake Water
    • Plants & Sources
    • Quality Reports
  • Aqua Virginia – Indian River Water Purchase
  • Customer Service
  • Pay Bill & Account Info
  • Stop, Start, Connect
  • Rates and Fees
  • Report a Problem
  • Engineering Services
    • Forms
    • Policies
    • Cost Participation Program
  • Sewer Service
  • City Ordinances
  • Business Office Forms
  • Related Links
  • Feedback on Services
  • Announcements
  • FAQs
share
print
 > City of Chesapeake, Virginia > Government > City Agencies, Departments, and Offices > Departments > Public Utilities Department > Customer Service

Customer Service


The Public Utilities Department is open between 8 a.m. and 5 p.m. Monday through Friday and is located on the second floor of Chesapeake City Hall, 306 Cedar Road.  Call 757-382-6352 or email water@cityofchesapeake.net.

Start or Stop Service

Learn how to open an account, re-establish or stop service. If you cannot find what you need online, call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday.

Bill Pay or Payment Arrangements

To pay your Public Utilities bill, find account information or make payment arrangements, visit payments and billing or call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday. 

Bill Adjustments

If you have made a repair, you can request an adjustment.

Schedule a Service Call

For water leaks, sewer back-ups or low water pressure, call 757-382-3550 after 5 p.m. weekdays, on weekends or holidays. Call 757-382-6352 between 8 a.m. and 5 p.m. Monday through Friday. We welcome feedback on recent service.

Schedule a Miss Utility Marking

Before you dig, call 811 in Virginia or 800-552-7001 or visit Miss Utility to mark your water lines. For more information, you may need when constructing a home or developing a property, visit our engineering and construction services page.

Stormwater ditches, pipes & fees

For storm water pipe and ditch maintenance, stormwater cave-in repairs and stormwater utility fees, visit the Public Works Department's Stormwater Management Division. The Public Works Department also handles recycling, garbage, and bulk waste services. 

Development & Construction

The Public Utilities Department offers a number of Engineering Services. However, for a full list of City services available through the preliminary, approval and construction phases, visit Development, Land Use and Construction.

 

 
City of Chesapeake Virginia

City Hall Address:
306 Cedar Road
Chesapeake, VA 23322
Blue Heron
Connect with Us Connect with Us
  • Facebook
  • Twitter
  • YouTube
  • WCTV Chesapeake Television
  • All Social Media Sites
  • Email and RSS Notifications
  • Chesapeake Alert
  • Other City of Chesapeake Websites
QuickLinks QuickLinks
  • Request a City Service
  • Contact Us
  • News Room
  • Calendar
  • WCTV Chesapeake Television
  • Virginia Freedom of Information Act (FOIA)
Policies Policies
  • Privacy Policy
  • Accessibility

© Copyright 1996 - 2018 • City of Chesapeake • All rights reserved