City of Chesapeake Virginia
  • Contact Us
  • Subscribe
  • A-Z Index
  • My Chesapeake
Advanced >>
  • Residents
    • A-Z Citizen's Guide
    • Adopt a Pet
    • Boards & Commissions
    • Bulk Trash Collection
    • Church Directory
    • City Employment
    • City Services – Request
    • Civic League / HOA Directory
    • Events Planning
    • Farmers Market
    • Fine Arts
    • Flooding
    • Geographic Information Systems (GIS)
      • Maps Gallery
      • Property QuickSearch
    • Human Services
      • Adult Protective Services
      • Child Protective Services
      • Licensed Child Care
      • Parent and Youth Resources
    • Library
    • Mosquito Control
    • New Residents
    • Parks, Recreation and Tourism
    • Permits
      • Building Permits and Inspections Information
      • Forms and Permits List
    • Public Schools
    • Real Estate Assessments
    • Senior Citizens
    • Welcome to Chesapeake
    • Chesapeake TV
      • Watch Live!
      • On Demand
      • Program Schedule

  • Visitors
    • Visiting Chesapeake?
      • Official Visitor Center
      • Chesapeake Tourism
      • History of Chesapeake
    • Chesapeake Expressway
    • City Activities and Info
      • City Calendar of Events
      • Parks, Recreation and Tourism
      • Library
      • Directions to City Facilities
    • Communities
      • South Norfolk
    • Attractions
      • Arboretum
      • City Park
      • Deep Creek Park
      • Dismal Swamp Canal Trail
      • Fun Forest
      • Northwest River Park
      • Oak Grove Lake Park
      • Planetarium
      • Great Bridge Battlefield & Waterways History Foundation

  • Business
    • Resources for New and Relocating Businesses
      • Economic Development
      • Opening a New Business
      • New Business Listing
      • Tenant Build-Outs
      • Development Review Process in Chesapeake
    • Doing Business with the City
      • Process
      • Bids and RFPs
    • Development, Land Use & Construction
      • Comprehensive Guide
    • Resources
      • Building Permits and Inspections Information
      • Forms and Permits List
      • Get Your Permit Online
      • Public Facilities Manual (PFM)
      • GIS: Geospatial Data
    • Departments
      • Commissioner of the Revenue
      • Development & Permits
      • Economic Development
      • Health Department
      • Planning
      • Public Utilities
      • Public Works
      • Treasurer

  • Government
    • Welcome to Chesapeake
    • City Council
      • Meetings
      • Members & Mayor
      • Upcoming Agenda
      • Previous Meeting Agendas, Videos & Minutes
      • City Clerk's Office
      • Watch Meeting Live
    • Freedom of Information Act (FOIA)
    • Boards and Commissions
    • City Departments
    • City Budget
      • Operating & Capital Improvement Budgets
    • Constitutional Offices
      • Clerk of the Circuit Court
      • Commissioner of the Revenue
      • Commonwealth's Attorney
      • Sheriff
      • Treasurer
    • City Manager
    • Animal Services
    • Fire
    • Human Resources
    • Human Services
    • Public Schools
    • Real Estate Assessor
    • Planning Dept
    • Public Works
    • Public Utilities
    • Police
    • Voter Registrar

  • Online Services
    • Request a Service Online
    • Bulk Trash Collection
    • City Forms & Applications
    • Online Payments
      • Treasurer's Payment Center
      • Income Tax Return Information
    • Public Library
      • Library Card Application
    • Submit a FOIA Request
    • Parks and Recreation Online Class Registration
    • Property Information
      • Real Estate Property Information Search
      • Property Quick Search
      • GIS Map Gallery
      • School Zone Lookup
      • Outstanding Real Estate Taxes & Fees Information
    • City Employment
    • Voting
      • Where do I vote?
      • Who is my Legislator?
    • Construction
      • Apply for a Permit
      • Inspection Results
      • Request an Inspection
    • Public Safety
      • File a Police Crime Report
      • Interactive Crime Map

I Want To
  • Pay my bill
  • Apply for service
  • Report a backup or leak
  • Find rates and fees
  • Request an adjustment
  • Connect to my property
  • Develop property
  • Learn about Chesapeake's water
This Section
  • Public Utilities Home
  • About Us
    • David Jurgens, Public Utilities Director
    • Vision, Values and Philosophy
  • Chesapeake Water
    • Plants & Sources
    • Quality Reports
  • Customer Service
  • Prevent Frozen Pipes
  • Pay Bill & Account Info
  • Stop, Start, Connect
  • Rates and Fees
  • Report a Problem
  • Engineering Services
    • Forms
    • Policies
    • Cost Participation Program
  • Sewer Service
    • Smoke Testing
      • Public Utilities Department
      • Sewer Service
      • Smoke Testing
      • Smoke Testing Schedule
      • Smoke Testing FAQs
      • Example of Smoke Test Notice
      • Smoke MSDS Info - Lubspar 107
      • Smoke MSDS Info - Hurco LiquiSmoke
    • Garbage Disposal Tips
    • HRSD Operations
  • City Ordinances
  • Business Office Forms
  • Related Links
  • Capital Projects Updates
    • South Central Water Main Project
    • Buchanan Street Water Rehabilitation Project
  • Feedback on Services
  • Announcements
  • FAQs
Aerial with Water Tower
print
 > City of Chesapeake, Virginia > Government > City Agencies, Departments, and Offices > Departments > Public Utilities Department > Chesapeake Water

Chesapeake Water

The City of Chesapeake produces approximately 15 million gallons per day for about 65,000 accounts. This is accomplished with the help of two treatment plants - the Northwest River and Lake Gaston treatment plants - and contracts to purchase treated water from the cities of Norfolk and Portsmouth. Additional water is available from an auxiliary well source that is used during peak demands. 

Learn more about the City's water plants and sources.

View a Water Distribution Map.

Water Quality Reports

To meet or surpass standards set by the Federal Safe Drinking Water Act, the Public Utilities Department conducts hundreds of thousands of analyses throughout the treatment process. The analyses are performed annually for treatment of drinking water. Water quality sampling in approximately 400 homes and businesses around the city tells the story of how well we are doing.

View Current and Archived reports.

At the two plants, operators also test the water many times a day to make sure the processes are working optimally. In addition, certified water quality laboratory personnel run many types of tests on the process water and the water from customers' homes and businesses.

The technicians use high-tech instruments like atomic absorption and gas chromatography, as well as wet chemistry to conduct Trihalomethane (THM) Analyses, which determines the amount of chloroform, bromodichloromethane, dibromochloromethane, and bromoform in the City's water.

View current THM analyses. 

Routine flushing also helps maintain the water quality in the distribution system. Citizens in affected areas are given advanced notice of scheduled flushing whenever possible. This operation has a possibility of causing discoloration to your water. This is considered normal, non-harmful, and should clear within a few hours. If it does not, report the issue. 

Sanitary Sewers 

Water from toilets, showers, washing machines, sinks, etc. flows from the houses and buildings into the underground sanitary sewer system.  

This collection system (over 1,000 miles of pipe) allows wastewater to be carried to the pump stations (over 270 stations) nearby.  From there it is pumped further along to eventually reach a Hampton Roads Sanitation District (HRSD) pipe.  

As a preventive measure, Public Utilities checks the sanitary sewer system through the process of Smoke Testing. The process is implemented to identify sources of potential complications. Citizens receive a notification of Smoke Testing on their door at least three days before the process begins. 

Funding

The Chesapeake Public Utilities Department operates much like a separate business within the City government to provide drinking water and waste water collection services. The technical term is an “Enterprise Fund.”

This means the department operates the water and sewer collection utilities and generates its own revenue from user fees, not taxes. Hampton Roads Sanitation District (HRSD), a regional authority, provides the City's sewage treatment services.

Chesapeake Public Utilities and the Hampton Roads Sanitation District participate in a joint billing service called the Hampton Roads Utility Billing Service. The residential bill covers two months of water use and sewer collection by the City, and two months of sewer treatment by HRSD. Most commercial accounts are billed monthly. 

Learn more about billing and payments

View current rates & fees 

Report an issue

 
City of Chesapeake Virginia

City Hall Address:
306 Cedar Road
Chesapeake, VA 23322
Blue Heron
Connect with Us Connect with Us
  • Facebook
  • Twitter
  • YouTube
  • Chesapeake Television
  • All Social Media Sites
  • Email and RSS Notifications
  • Chesapeake Alert
QuickLinks QuickLinks
  • Request a City Service
  • Contact Us
  • News Room
  • Calendar
  • Chesapeake Television
  • Virginia Freedom of Information Act (FOIA)
Policies Policies
  • Privacy Policy
  • Accessibility

© Copyright 1996 - 2021 • City of Chesapeake • All rights reserved