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Update 7: Transition to City of Chesapeake Water on April 18th
Dear New Customer,
The City of Chesapeake is pleased to announce the transition of your water supply from Aqua Virginia (Aqua) to the City. On April 18, 2019, City crews will open water valves to connect your area to the City’s water distribution system and close valves to turn off Aqua’s system. This letter is being sent to let you know what to expect and the required actions on your part.
What to Expect:
Initial Water Discoloration and Minimal Pressure Changes
On the night of April 18th, the City will flush the water distribution system beginning around 9:00 p.m. This will likely cause discoloration of your water, and some sediment may collect in your faucet strainers. During a flushing event, the discoloration is considered normal, non- harmful, and should clear within a few hours. If you are still experiencing discolored water by noon on April 19th, please call 382-CITY (2489) from 8:00 a.m. – 5:00 p.m. and 382-3550 after normal business hours, and the Department of Public Utilities will make arrangements to do additional flushing. You may notice slightly higher water pressures, but the City’s pressure is only slightly higher than Aqua’s pressure.
On April 18th, Aqua and the City will both take readings of your water meter. Aqua will send you a final bill within a month or so. You will receive your first bill for City water in mid-May. The City bills every two months, so you will see your second bill around mid-July. The bills will come from the Hampton Roads Utility Billing Service (HRUBS) and will include three services - City water, City sanitary sewer collection, and HRSD sanitary sewer treatment. Currently, you may be receiving three separate bills for these services - one for water from Aqua, one for sewer collection from HRUBS, and one for wastewater treatment from HRUBS. These will now be consolidated into one.
You will be charged at the same rate as all other City customers. You will notice a difference in the unit of measure on the bills. Instead of billing your water usage in gallons, as Aqua did, your bill will now show water usage in hundreds of cubic feet (CCF). One CCF is equal to 748 gallons. This is the unit of measure that the City uses for all of its water customers.
With regard to sanitary sewer collection service, you should be receiving a flat rate bill from the City of Chesapeake. Your sanitary sewer collection bill will now be calculated based on your water consumption. This does not mean that charges for sanitary sewer collection will automatically increase. The flat rate charge is based on average consumption (14 CCF/10,472 gallons per 60 day period). If you use less water than average, your charges for sanitary sewer service will go down. If you use more than average, your charges will go up.
Construction for two initial connections to the City’s water distribution system is already underway. One connection ties in at the intersection of Sparrow Road and Santeelah Avenue, and the other connection ties in at the intersection of McNeal Avenue and Linden Avenue. Two additional connections will be made in April - one will tie in at the intersection of Cornick Avenue and Linden Avenue and the other at the intersection of Fontana Avenue and Sparrow Road (near Sparrow Road Intermediate).
In order to provide better service and fire protection in the northeast portion of the area, the City has a larger project planned. We will be installing a new 12” water main from the intersection of Macdonald Road and Indian River Road to the intersection of Fontana Avenue and Sparrow Road. It will also include a network of 8” water mains to provide a robust distribution system.
Construction is scheduled to begin early next year. The project will also include the replacement of the sanitary sewer lines. This will eliminate numerous cave-ins caused by the sanitary sewers.
Required Action on Your Part:
Please fill out and return the Application for Water Service. For more information, visit the City’s Aqua Virginia web page. You may also contact Ms. Jerry Hoddinott by phone during normal business hours at 757-382- 6356 or by email at email@example.com.
We look forward to serving you, and thank you for your patience during this exciting transition period.
P.E. Public Utilities Director