The Public Utilities Department has kept their rates the same since 2016 but due to rising operational costs, they put a 2% increase into effect at the beginning of this year. For the average home, this will look like about a $2 increase each month which, since you’re billed bimonthly, will be about $4 per bill. Another 2% increase is planned to start in January of 2021.
This rate increase covers the City of Chesapeake’s portion of your bimonthly bill only. The bill that you receive is a combination of City water and sewer service and Hampton Roads Sanitation District (HRSD) sewer service. HRUBS is the company contracted to combine both bills and send them out to customers. If you noticed a rate increase over this past summer, that was an increase by HRSD, not on the City side.
Remember that if you ever notice a significant increase in your water bill, your first step is to check for leaks. Leaks often occur out of sight, through a malfunctioning toilet or something more severe underneath your home. If you ever have questions or concerns about your City utility service, call the Public Utilities customer service line during normal operating hours at 382-6352.