Chesapeake In The Know

There are lots of ways you can request a service from the City of Chesapeake and they all connect you to the wonderful men and women of the Customer Contact Center. You can call (382-CITY, 8am-5pm, Mon-Fri), email (customercontactcenter@cityofchesapeake.net), submit a request online (cityofchesapeake.net/requests), or even submit it through our app (“Chesapeake Service Requests”).

The Customer Contact Center is the first point of contact for the City. If they don’t know the answer to your question, they know who to ask. When you contact them, they will create a service request in our tracking system documenting all necessary information and details.  A customer service request number is assigned to each caller’s concern for tracking purposes.

At this point, a few things can happen.  The person assigned to respond to your request will either contact you directly or, based upon the type of service request, a work order is automatically generated for action by the field crew. For example, reporting a blocked ditch will automatically create a ticket for the field crew which then closes the original request.  After the initial on-site inspection, a determination as to the scope of work is made which may require additional work on behalf of Miss Utility along with other outside entities.  Once all the necessary steps (which can be extensive) have been followed, then the actual work is assigned a start date. If you check back in with your request and it says it’s “Closed” but the work has yet to be done, don’t be alarmed!  We’re still working on it. Check back in with us and be sure to have your customer service request number handy so the Customer Contact Center Advocates can follow up for you.

If you have a question, reach out! Be patient with us as we work through your request but don’t hesitate to follow up. Chesapeake is the “City that Cares” and we take that to heart.