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Major Mark F. Heckler commands the Support Bureau, which provides training and assistance to personnel within the Department and to citizens requesting information. It is comprised of seven units: Central Records; Uniform, Equipment and Fleet Management; Property and Evidence; Public Safety & Emergency Communications; Ethics and Conduct; VCIN/NCIC; and the Law Enforcement Training Academy.
Central Records Unit 757-382-6387 – Central Records Unit serves as the repository for all the Department's records and is located on the 2nd Floor of Police Headquarters. Not all records are releasable and some require a Freedom of Information Act request or a Subpoena Duces Tecum. Records are maintained for a period determined by the Library of Virginia. Central Records processes criminal record checks, Concealed Weapon Permit and Taxi Permit applications, and provides fingerprinting for various reasons. Central Records also provides copies of accident reports and offense reports.
Uniform, Equipment and Fleet Unit – Uniform, Equipment and Fleet Management is responsible for all uniform and police equipment required by officers to perform their jobs as well as management of the Department's fleet of vehicles. The vehicles in the fleet include marked and unmarked police vehicles, vehicles for specialty units (SWAT, USART, Forensic Unit, etc.) and Animal Control, Motorcycles, and other motorized equipment (such as Police Boats). The Fleet of vehicles is driven over four million miles annually.
Property and Evidence Unit - Property and Evidence Unit is comprised of the AFIS (Automated Fingerprint
Information System) section, Photography section, Forensics section and the Property and Evidence building personnel. This unit collects, processes, examines and documents evidence and recovered/found property.
Public Safety and Emergency Communications (PSEC) – The Emergency Communications Center (ECC) is the 9-1-1 answering point for citizens and visitors to the City of Chesapeake, Virginia needing assistance from Police, Fire, Emergency Medical and/or Animal Control Services in emergency and non-emergency situations. All public safety personnel are dispatched and tracked by Emergency Communications personnel.
Ethics and Conduct Unit – The primary function of the Ethics and Conduct Unit is to review and investigate conduct (both positive and negative) of Department members. They also process certain permit requests for businesses within the city, such as pawnshops, precious metals, vendor, "door-to-door" solicitor, dance hall, and outdoor gathering permits. In addition, they oversee the Polygraph operators within the Department, which are used for the hiring process and investigations.
VCIN/NCIC Unit – The primary function of the VCIN/NCIC Unit is to review, verify, modify, delete, confirm, and enter various types records on persons, vehicles and other property. These records allow law enforcement to find, confirm and arrest wanted criminals; to verify and seize stolen property to further criminal convictions and to return that property to its rightful owner; to find, confirm and return lost, taken and runaway juveniles to their parents; and to find, confirm and return endangered, mentally impaired and elderly adults to their loved ones.
Law Enforcement Training Academy – The Law Enforcement Training Academy (LETA) is responsible for conducting entry level training during the Basic Police Academy as well as in-service and specialized training for members of the Chesapeake Police Department. LETA is certified by the Virginia Department of Criminal Justice Services as an independent, full service law enforcement training academy.