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If you have a life threatening emergency, call 9-1-1 or go to the nearest emergency room

For mental health emergencies and crises, call 757-548-7000. This service is available 24 hours a day.

If you need to cancel or reschedule an appointment, call 757-819-6104

For general information about services, call 757-547-9334 Monday - Friday 8:00 a.m. to 5:00 p.m.

For questions regarding your ongoing treatment, call your therapist / case manager at 757-547-9334

For questions about your bill call 757-547-9334

If you still want to e-mail us, be aware that internet e-mails to and from CIBH are NOT encrypted or on a secure network. We cannot guarantee your message will remain private and confidential. If you need to share protected health information (things like your name, address, or diagnosis) we prefer that you call us to better ensure your privacy and confidentiality.

We will not use e-mail to respond to questions that involve personal health information. We will use e-mail to answer general questions and to provide links to more information.

If after reading this notice you decide you want to email us, please include a phone number where we can reach you. Allow 24 to 48 hours for a response. For matters that need a quicker response, please call one of the numbers listed above. 

If your message includes personal health information, CIBH assumes that you grant us permission to share the information with other city staff as needed to respond to your request. 

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Your Name Subject Telephone number  Enter a valid phone number. Example: 123-456-7890 E-mail address  Enter a valid email address. Example: name@company.com How may we help you today?

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