Elderly Victim Assistance Program

Chesapeake Sheriff's Office
401 Albemarle Drive
Chesapeake, VA 23322
Phone (757) 382-8824

**Serves ages 60 and over. Hours 9:00 a.m. – 5:00 p.m., Monday – Friday. Provides limited financial loss, property damage and personal injury to senior and indigent victims of crime.

Check and Respond Everyday (CARE)

Chesapeake Sheriff's Office
401 Albemarle Drive
Chesapeake, VA 23322
Phone (757) 382-8824

**CARE is a twenty-four hour computerized phone service that will call the homes of elderly and handicapped up to three times a day to check up on them. After the resident answers the call, the system will identify itself and prompt the resident to press 1 if everything is fine and 2 if an alert number needs to be notified. This service is offered free of charge to residents of Chesapeake.

Hospice Services

Meals On Wheels

Anne Crew, Coordinator
P.O. Box 15343
Chesapeake, VA 23328
Phone (757) 312-6458
Fax (757) 482-6175

**Meals on Wheels of Chesapeake provides nourishing meals to residents of Chesapeake who are unable to provide, obtain or prepare their own meal due to disability, age or illness. Meals on Wheels delivers two meals per day (one hot meal, one cold meal) Monday through Friday. The cost is $3.40 per day for the two meals.

File of Life

Chesapeake Sheriff's Office
401 Albemarle Drive
Chesapeake, VA 23322
Phone (757) 382-8824

**The File of Life is a medical history card that is distributed by TRIAD. The card is placed on the senior's refrigerator and will notify the Fire Department and Emergency Medical Technicians of medication, medical insurance and who to contact in case of emergency. This service is provided free of charge.

Special Care and Needs Programs (SCAN)

Chesapeake Fire Department and Emergency Medical Services Division
304 Albemarle Drive
Chesapeake, VA 23320
Phone: (757) 382-6495

**SCAN has participants supply Chesapeake Emergency Services with medical information. In case of emergency, this medical information is sent by computer to fire personnel responding. SCAN forms are available at all Fire Departments and Fire Headquarters.

The Pharmacy Connection

Senior Services of Southeastern Virginia
6340 Center Drive Building #7
Norfolk, VA 23502
Phone (757) 461-9481
Web Site: www.ssseva.org

The Pharmacy Connection links people with pharmaceutical needs with the pharmaceutical companies that provide free prescription drugs to seniors on fixed incomes. Senior Services of Southeastern Virginia acts as the contact for this important linkage by completing application(s) for the pharmaceutical company.

Virginia Poison Center

P.O. Box 980522
Virginia Commonwealth University
Richmond, VA 23298-0522
Phone 1-800-552-6337

Virginia Poison Center is a twenty-four hour hotline that offers advice and referral services in case of accidental poisoning.

Virginia Insurance Counseling and Assistance Program V.I.C.A.P.

Bob Jarrell, Coordinator
Senior Services of Southeastern Virginia
7 Interstate Corporate Center
Norfolk, Virginia 23502
Phone (757) 222-4512
Web Site: www.ssseva.org

VICAP was established to educate, counsel, and assist senior citizens on medical benefit programs, long-term care insurance and problems with Medicare, Medicaid and medical bill paying. This program was established in cooperation with the Virginia Department on Aging and the State Corporation Commission Bureau of Insurance. Call 222-4512 to schedule an appointment with a counselor or for further assistance.

Real Estate Tax Relief for Senior and Disabled Citizens

Commissioner of the Revenue
P.O. Box 15285
Chesapeake, Virginia 23328
Phone (757) 382-6698 or 382-6734
Fax (757) 382-8369
Web Site: www.cityofchesapeake.net/services/depart/
com-rev/cg-5130.shtml

Defrays taxes for eligible senior and disabled homeowners. The exemption is granted on an annual basis for those applicants that qualify.  Applicants must apply for the program each taxable year by May 15th.  To schedule an appointment, contact the Commissioner of Revenue’s office at 382-6698 or 382-6734.

Energy Assistance Program

Ms. Virginia Evans, Program Coordinator
Chesapeake Department of Human Services
100 Outlaw Street
Chesapeake, VA 23320
Phone (757) 382-2321

The Energy Assistance Program assists low income households that pay a high portion of household income for home energy.

Fuel Assistance
Provides assistance for purchase of home heating fuel, furnace re-starts, late charges, installation charges and connection fees. Applications are accepted the 2nd Tuesday in October through 2nd Friday in November at the Chesapeake Department of Human Services.

Crisis Assistance
Provides assistance to prevent or alleviate a crisis situation when there are no resources for senior citizens. Applications are accepted from November 1, through March 15th at the Chesapeake Department of Human Services.

Following Types of Crisis Assistance:

1. Once per lifetime payment of primary heat utility security deposit.
2. Purchase of portable space heaters for temporary use.
3. Payment for emergency shelter when there is no heat in the house.
4. Purchase or repair of heating equipment.

Adult Protective Services

Chesapeake Department of Human Services
Division of Social Services
Contact: Susan VanHorn or anyone in Adult Services Unit
100 Outlaw Street
Chesapeake, VA 23320
Phone (757) 382-2000
Fax (757) 543-1644

Adult Protective Services is mandated by the Code of Virginia. These services must be provided, regardless of income, to persons 60 years and older and incapacitated adults over the age of 18, who are reported to be abused, neglected and/or exploited. The Chesapeake Department of Human Services-Division of Social Services receives reports, conducts investigations to determine the need for protective services and provides or arranges for services needed. Reports may be made Monday through Friday, 8:00 a.m. to 5:00 p.m. by calling 382-2000 and asking for Adult Services. You may also call the state hotline number, 1-888-83-ADULT, after regular work hours.

Adult Services

Chesapeake Department of Human Services
Division of Social Services
Contact: Susan VanHorn or anyone in the Adult Services Unit
100 Outlaw Street
Chesapeake, VA 23320
Phone (757) 382-2000
Fax (757) 543-1644

Adult Services are provided to persons with disabilities 18 years of age and older, to persons 60 years of age and older, and to their families when appropriate. Adult services include case management and other assistance to help adults remain in their own homes, i.e.home-based care, transportation, adult day care, and others. Adults who need placement outside of their homes may receive a pre-admission screening to determine the need for nursing facility placement or may receive an assessment to determine the need for placement in an adult care residence.

Companion Services

Chesapeake Department of Human Services
Division of Social Services
Contact: Susan VanHorn or anyone in the Adult Services Unit
100 Outlaw Street
Chesapeake, VA 23320
Phone 382-2000
Fax 543-1644

Companion Services may be provided to an adult who is unable to care for him/herself without assistance. Eligibility for companion services is based on companion assessment and income eligibility. Currently, the financial eligibility guideline for one person is a maximum of $1157 gross monthly income. Once the adult is approved for services, an agency approved companion provider can assist with light housekeeping, meal preparation, shopping, laundry, medication management, bathing and dressing. This program is not intended to provide total care. The number of approved hours per week is based on the individual's need and the agency's guidelines.

Adult Foster/Family Homes

Chesapeake Department of Human Services
Division of Social Services
Contact person: Susan VanHorn or anyone in the Adult Services Unit
100 Outlaw Street
Chesapeake, VA 23320
Phone # (757) 382-2000
Fax # (757) 543-1644

Adult Foster/Family Homes are private homes which provide room and board, supervision and special services to an adult who has a physical, mental and/or emotional problem(s). The adult must be incapable of independent living. The homes and providers are certified by the Chesapeake Department of Human Services-Division of Social Services prior to placement and monitored following placement of an agency customer. The provider may assist the customer with daily living skills such as bathing, dressing, grooming, medication management and other personal care needs as required.

The Adult foster/Family Homes accept no more than three adults. This family-oriented program allows for more individualized attention and enables the customer to remain in the community.

Auxiliary Grants

Chesapeake Department of Social Services
Division of Social Services
100 Outlaw Street
Chesapeake, VA 23320
Phone (757) 382-2000
Fax (757) 543-1644

An Auxiliary Grant (AG) is a financial payment, which supplements income for persons who live in an adult care residence (ACR) or adult family home. Eligibility for the program is determined by the local social services agency where the individual resided prior to admission to the ACR or adult family home. For more information, ask for anyone in the Long Term Care Intake Unit.

The Hampton Roads Long-Term Ombudsman Program

Senior Services of Southeastern Virginia
7 Interstate Corporate Center, Suite #100
Norfolk, VA 23502
Phone 1-800-766-8059

A joint project sponsored by Senior Services of Southeastern Virginia and The Peninsula Agency on Aging serving all of Hampton Roads as an advocate for older adults and their families. The Ombudsman Program resolves complaints and concerns by investigating issues involving quality of care, quality of life and residents rights in adult care facilities, nursing facilities and home health services. Their goal is to investigate the problem and provide assistance along with education and information on long term care services.

Senior Identification Cards

Senior Center
100 Outlaw Street
Chesapeake, VA 23320
Phone (757) 382-2330

Identification cards are made for senior citizens 55 years and older on the third Wednesday of each month from 9:00 a.m. to 12:00 noon at the Chesapeake Senior Center. Registration requires two forms of ID. The Chesapeake Sheriff's Office and Parks and Recreation Department offer this service free of charge.

ComfortCare Home Health Services

Chesapeake General Hospital
Karen Rothrock, Community Liaison
667 Kingsborough Square, #201
Chesapeake, VA 23320
Phone (757)312-6460
Fax (757)312-6477
Web Site: www.chealth.org

ComfortCare Home Health Services, a part of the Chesapeake Health family, has been offering the same quality care at home that people have come to expect from our acute care setting since 1983. As an extension of the hospital, our licensed and bonded staff comprised of nurses, occupational and physical therapists, speech language pathologists, dieticians, home health aids and social workers provide medical attention for patients requiring care in the home setting.

Services are provided in the City of Chesapeake and other surrounding areas including Norfolk, Virginia Beach, Portsmouth, and Suffolk. Specific service areas include Skilled Nursing, Diabetic Intervention, IV therapy, Rehabilitation, Psychiatric Services as well as Home Health Assistance services. ComfortCare services can be accessed through a physician referral and are covered by most insurance plans. For more information about Home Health care, please call 312-6460.

ComfortCare Hospice

Gail Stinson, Patient Care Coordinator
667 Kingsborough Square, Suite 202
Chesapeake, VA 23320
Phone: (757) 312-6464
Fax: 312-6477
Web Site: www.chealth.org

ComfortCare Hospice, a department of ComfortCare Home Health Services unites the skill of a dedicated team to treat and comfort terminally ill patients and their families at home. As part of the Chesapeake Health family of services, our program provides qualified caregivers to treat each patient's unique needs. Pain management and symptom control are emphasized, as are psychological and spiritual support.

Services as provided in the City of Chesapeake and surrounding areas. Hospice services can be accessed through a physician referral and are covered by most insurance plans. To find more about our program, please call 312-6464.

ComfortCare Home Assistance

Cindi Fortier, Service Director
667 Kingsborough Square, Suite 100
Chesapeake, VA 23320
Phone: (757) 312-6470
Fax: (757) 312-6470

Sometimes, just having a little help around the house can make a big difference in how you feel. As part of the Chesapeake Health family of services, ComfortCare Home Assistance provides Certified Nursing Assistants that are trained to assist with the following personal care needs:

• Bathing and dressing
• Personal Grooming
• Preparing and serving meals
• Helping with transfers and movement around the house
• Changing linen
• Assistance with Laundry

ComfortCare Home Assistance offers a free evaluation and can work with you to develop a plan that will fit your budget. For more information about assistance in your home please call 312-6470.

Healthcare Connection

Angela Zorn, Coordinator
P.O. Box 2028
Chesapeake, VA 23327
Phone: (757) 547-7800
Fax: (757) 312-6245

Free physician referral service. Provides detailed information on doctors on staff at Chesapeake General Hospital. 8:30 a.m. – 4:30 p.m.

Council of Better Business Bureaus, Inc.

Philanthropic Advisory Service
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1804
Phone (703) 276-0100
Fax (703) 525-8277
Web Site: www.bbb.org

Philanthropic Advisory Service develops and distributes information of charitable organizations that solicit nationally by evaluating if the charities meet the 23 standards for charitable solicitations under the Council of Better Business Bureaus, Inc. Detailed reports summarizing the evaluations are distributed to inquirers.

Substance Abuse Services

Community Services Board
524 Albemarle Drive
Chesapeake, Virginia 23322
Phone (757) 547-3336

Provides individual and family counseling, as well as substance abuse assessments, evaluation, urinalysis testing, training and education to Chesapeake citizens, who are experiencing problems related to the abuse of chemical substances. Services inclusive of medical, social, methadone detoxification, shelter placements and primary care programming are also available.

• Intensive Outpatient Program
  
  Provides a specialized group service designed for clients, who require more than outpatient counseling to maintain a drug free lifestyle. The service is provided 4 days a week in three-hour blocks of time per occasion. The care program is for a 4 to 6 week period with ongoing outpatient counseling provided during and after the period. Call 547-3336 for further details.

Mental Retardation Services

Community Services Board
1417 North Battlefield Boulevard, Suite #304
Chesapeake, VA 23320
Phone (757) 547-8902

Respite Resources

Provides support services for families to ensure that families receive a break from care-giving responsibilities for their family member with mental retardation. Services are provided to persons of all ages.

Family Care

Provides living arrangements for adults with mental retardation.

Residential Services Program

Provides community based residential services for adults with mental retardation. These services are provided in normal community surroundings and foster acceptance, social integration, independence and participation in community opportunities.

Resource Management and Case Management

Case managers assist individuals with mental retardation and their families by advocating on their behalf, identifying needs, developing individual service plans, coordinating services and monitoring service delivery through assessment, linking activities, office, home and in-site visits and prescription team reviews.

Day/Vocational Programs

Offers day support services for adults with severe to profound mental retardation, many of who experience additional complex physical and sensory disabilities. Structured training is available three to five days a week and is provided in the areas of functional community skills and prevocational skills. Emphasis is placed on community based activities as a critical component of the program to increase the clients' independence. Transportation services are provided.

Chesapeake Vocational Services

2104 Steppingstone Square
Chesapeake, Virginia 23320
Phone (757) 523-1088

Offers day support services for adults with severe mental retardation. Structured training available three to five days a week and is provided in the areas of functional community skills and prevocational skills. Transportation services are provided.

Mental Health Services

Community Services Board
127 North Battlefield Boulevard
Chesapeake, VA 23320
Phone (757) 548-7011

Provides a continuum of mental health services designed to meet the needs of children, adolescents and adults.

Residential Services

Provides a wide array of living options for persons experiencing a mental illness. The goal is to provide optimal living arrangements in the least restrictive setting possible. Current options include:

1. Supported Living
   Provides training and assistance to adults, who seek to maintain their own residence in their house or apartment and need to improve home management.
2. Sponsored Placement
   Provides a single family home in which the adult lives with the provider as long as mutually agreed. The provider receives specialized training and subsidy from the Chesapeake Community Services Board.
3. Respite
   Offers a temporary residence for up to 21 days to provide relief from the adults' current living situation as a means of intervention.
4. Supervised Living
   Provides time limited residence, averages two years, in a home or apartment setting with 24 hour staff availability. Training in all areas of daily living is provided.

Resource Management

Provide support services to adult citizens of Chesapeake experiencing mental illness and to their families. These services include discharge and pre-discharge planning, outreach and linkage to community resources, education and advocacy, crisis intervention and medication monitoring.

Crisis Intervention

Crisis Intervention/Pre-screening services are available 24 hours a day, 7 days a week, including telephone counseling, face to face assessment, consultation, pre-screening for commitment, voluntary hospitalization, social detox and referral sources. Call 548-7000 between 8:30 AM and 8:00 PM

Day/Vocational Programs

Coastal Clubhouse provides Chesapeake citizens, who have had a psychiatric disability to become independent. Services provided are: Psychosocial Day Program, Transitional Employment Program and a Social Recreation Program.

Location: Coastal Clubhouse
216 Great Bridge Boulevard
Chesapeake, Virginia 23320
Phone (757) 547-0097

Support Groups

1. MESA Family Workshops
   This is a series of classes for families and friends, which provides education and information about schizophrenia, Bipolar Disorders and the impact of mental illness on the family; stress, communication and problem solving guidelines. Contact Mental Health Services at 548-7011 for additional information.
2. Chesapeake Alliance For The Mentally Ill
   This is a support group of families, who offer emotional support to each other by sharing experiences, knowledge and information. Meetings are held the first and third Tuesday of each month at Coastal clubhouse, 216 Great bridge Boulevard from 7:00 PM to 9:00 PM. For additional information call 548-7011.
3. Chesapeake Assistance Trust for Persons With Mental Retardation and Psychiatric Disabilities
   Provides affordable ways families can plan future needs of client when they are no longer available to provide support and funds for their needs.

For additional information, call Mental Retardation Services at 547-8902 or Mental Health Services at 548-7011.

Lifeline

Chesapeake General Hospital
Nancy Elliott, Lifeline Manager
736 N. Battlefield Boulevard
Chesapeake, VA 23320
Phone (757) 312-6109
Fax (757) 312-6280

Lifeline is the oldest and largest personal emergency response service in the industry. Over the past 20 years, million of subscribers have relied on Lifeline to enable them to remain independent in their own homes. By activating a Personal Help Button, worn as a pendant or on the wrist, a person can automatically dial the Lifeline Response Center and receive appropriate assistance for the situation; an ambulance, fire department, police or simply a loved one to come by and check on you. Lifeline subscribers pay a low, one time sign-on fee, plus a monthly monitoring fee. For more details call Lifeline, which is available through Chesapeake General Hospitals' Volunteer Services Office.

Elder Care Locator

National Association of Areas Agencies on Aging
927 15th Street, N.W.
Washington, DC 20005
Phone 1-800-677-1116

The Elder Care Locator is a nationwide, directory assistance service designed to help older persons and caregivers locate local support resources for aging Americans. This is a public service of the Administration on Aging, U. S. Department of Health and Human Services and is administered by the National Association of Area Agencies on Aging and the National Association of State Units on Aging. Hours of operation are: 9:00 a.m. to 8:00 p.m. Monday – Friday.

How to Place Your Call (Have the following information available):

1. City Name and Zip Code: This will help identify the information resource nearest you.
2. Brief Description of Problem: Elder Care Locator will provide information on how to locate a wide variety of services like meals, home care, transportation, housing alternatives, home repair, recreation, social activities, legal and other community services within the City of Chesapeake and the United States.

Personal Emergency Response System—Health Watch

Amber Deaton, Program Coordinator
1000 Leckie Street
Portsmouth, VA 23704
Phone: (757) 397-5365
Fax: (757) 397-7569

Health Watch is the exclusive Personal Emergency Response System provided by Bon Secours Private Care. This system may provide the vital link that allows clients to live independently at home and feel safe and secure regardless of their age or physical condition. Help is just a push-of-the-button away.

Health Watch looks after people of any age, but may be especially helpful for:

• Patients who are recuperating at home (after back surger, stroke, etc.) Anyone with a medical condition or chronic illness (heart condition, diabetes, etc.)
• People who are physically challenged
• The elderly who feel more secure being monitored

Health Watch consists of 3 components: 1) personal help button or transmitter (necklace, bracelet, belt -clip); 2) help console which plugs into telephone line; and 3) response center. When a subscriber needs help, he or she follows the ABC's" A) push the help button on personal transmitter or console; B) the help console signals the Health Watch Response Center; C) a trained operator attempts to talk to the subscriber through the help console. The operators know the subscriber's situation and will contact the designated responders. If the responders are not available to assist, or the subscriber is not able to reply, EMS is dispatched to the home.

Health Watch is available throughout Hampton Roads. Subscribers pay a one-time installation fee and monthly service charge. Limited grant money is available for indigent clients. Clients and loved ones, who use the service agree that the "peace-of-mind" and "sense-of-security" Health Watch offers is well worth the cost.

Bon Secours Home Care

Robin Boothe, RN
CRNH Home Health & Hospice clinical Director
3636 High Street
Portsmouth, VA 23707
Phone: (757) 398-2338
Fax: (757) 393-4762
Web Site: www.bonsecourshamptonroads.org

Bon Secours Home care is a Medicare/Medicaid certified, JCAHO accredited full service home care agency. We are celebrating our 20th year providing "Good Help To Those In Need…..A Home!" Our services include: 1) comprehensive adult and pediatric skilled nursing, with specialists in infusion therapy, maternal-child and psychiatric nursing: 2) physical therapy, speech-language pathology and occupational therapy for rehabilitative needs; and 3) medical social workers and home health aides, when covered by insurance.

Skilled nurse and home health aide visits are made on an intermittent basis. The patient must need a medically necessary skilled service, which is ordered by a physician. Medicare and some other insurers require that the patient be homebound.

In hospitals or nursing care facilities, the discharge planner consults with the physician and obtains an order for home health services. The discharge planner then contacts our nurse liaison to assist the patient in transitioning from hospital to home. Referrals may also be called in from physician offices. Home health services are provided in Chesapeake, Norfolk, Virginia Beach, Portsmouth, Suffolk, parts of Isle of Wight, and Smithfield.

Bon Secours Hospice

Robin Boothe, RN
CRNH Home Health & Hospice clinical Director
3636 High Street
Portsmouth, VA 23707
Phone: (757) 398-2338
Fax: (757) 393-4762
Web Site: www.bonsecourshamptonroads.org

Bon Secours Hospice has the distinction of being the fist hospice in Hampton Roads. We are committed to providing compassionate care to terminally ill patients and their families. When curative treatment is no longer an option, receiving compassion, sympathy and comfort measures are important. Our goal is to meet physical, emotional and spiritual needs so that whatever time remains is valuable to the patient and loved ones.

Patients are referred by their treating physician, who continues to manage care. The hospice team includes nurses, social workers, nursing assistants, pastoral care and volunteers. Hospice benefits are available through Medicare and most insurance plans. For more information, please call 398-2338.

Bon Secours Private Care

Jeana Rossi, RN
Private care coordinator
1000 Leckie Street
Portsmouth, VA 23704
Phone: (757) 398-2338
Fax: (757) 397-7569

Bon Secours Private Care is a Medicaid-certified agency. Private Care is a nursing service, that provides one-on-one care from nurse's aides with case supervision by a registered nurse. Services can be provided to patients in their home or hospital room. Our program is valuable to patients, who are recovering from an illness or injury as well as benefiting those who need help with daily living activities.

Our services include the following: nurse's aide to assist with bathing and dressing; preparation of meals based on dietary needs for patients unable to cook; light housekeeping while caring for patient, to ensure living area is clean; and assistance with grocery shopping and other errands as needed.

Most private care is contracted by and paid for by the client. Occasionally private insurance companies, local social services or Medicaid will cover private care.