Pay my Bill

757-382-6352 Monday through Friday 8:00 a.m. - 5:00 p.m.

757-460-2491 Follow the instructions; enter your 10-digit Hampton Roads Utility Billing Service (HRUBS) account number. 24/7 access to account information:

• Account balance
• Date of you last bill
• Date and amount of your last payment

Hampton Roads Utility Billing Service or HRUBS is a joint bill for Chesapeake Public Utilities and Hampton Roads Sanitation District (HRSD). The residential bill covers two months of water use and sewer collection by the City, and two months of sewer treatment by HRSD. Most commmerical accounts are billed monthly.

Payment Types Accepted

• At City Hall cash, checks, or money orders are accepted
• At South Norfolk and Western Branch Satelite Offices only checks and money orders are accepted

Pay Locations (Monday - Friday, 8:00 a.m. - 5:00 p.m.)

• City Hall, 2nd Floor, Public Utilities Department, 757-382-6352
• City Hall, 1st Floor, City Treasurer's Office, 757-382-6281
• South Norfolk Treasurer's Office, 1205 20th Street, 757-543-3555
• Western Branch Treasurer's Office, 2808 Taylor Road, 757-488-5182
• Drop Box at the City Hall parking lot
• Mail using the envelope enclosed with your bill

Other payment options

• Other options are available from the HRSD website at http://www.hrsd.com.
• 1-800-272-9829, Option 3, with:
  • Discover
  • Master Card
  • Visa
• A convenience fee will be charged.  See convenience fee calculator and to to the third option, Local Jurisdictions, then enter the code "1078".
• Auto Pay set up with your bank to automatically deduct the amount of your bill from your account.  To learn more about this service call 757-460-2491.

757-382-6352 Monday through Friday 8:00 a.m. - 5:00 p.m. and ask for a representative who can make payment arrangements