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Report Sewer Backups, Water Leaks, Low Pressure
Report a Water or Sewer EmergencyIf you are experiencing an EMERGENCY situation,
call 757-382-3550 at any time.
Online Service Requests
Water leaks, low pressure, overflows and a number of other issues can be reported online using one of the links below or by calling 757-382-6352 or 382-CITY (2489) between 8 a.m. to 5 p.m. Monday through Friday and 757-382-3550 after 5 p.m. and on weekends or holidays. For online service requests, choose one of the following:
- Report a sewer stoppage (back-up)
Select this link if sewage is backing up into your home or raw sewage, including tissue paper, appears outside the home in your yard. If you are experiencing an EMERGENCY, call 757-382-3550 at any time. Learn to how to avoid backups.
- Report a water leak
Use this link to report a water leak. Learn how to check for leaks. If you have fixed a leak, you can request a bill adjustment.
- Report low water pressure
Low pressure may be caused by an obstruction in the City line, the meter, or your own water lines. A service technician will be dispatched to check the City line and meter. If there is not a problem with the City lines or meter, you will need to contact a plumber to evaluate the problem in your lines.
- Report a water quality issue
Use this link or call the Water Lab at 757-382-3550 if there seems to be an issue with the quality of your water. Some common water quality issues may clear in a couple of hours or can be fixed by you. If you have a well, contact the Chesapeake Health Department at 757-382-8672 or 757-382-8666.
- Report a sewer cave-in
Select this link to report a sanitary sewer cave-in. Report a stormwater cave-in to the Public Works Department.
- Report a missing or broken meter cover
Select this link for a replacement water meter cover.
Report an overflowing sewer or sewer manhole
Select to report a sewer manhole overflowing.
Report a missing or broken sewer manhole cover
Select this link if a sewer manhole cover located on a city street is missing or broken.
Report a missing or broken sewer cleanout cover or plug
A cleanout is circular in shape and will be found in the yard or driveway. If the cover is located on the street, choose the missing or broken manhole cover link below.
To access the City's annual Water Quality Report, visit www.cityofchesapeake.net/water-report. It contains test results and important information about your water. Find information about common water quality issues here:
- Cloudy or Discolored Water
Cloudy water may be due to tiny air bubbles suspended in your cold water. Fill a clear glass with water and set it aside for a few minutes. Bubbles will rise to the top and the water will clear up.
Discolored water can also occur when there is a change of pressure in the water system such as a main break, construction, or use of a fire hydrant. Sediment (minerals deposited on the inside of the pipe) will be loosened from the sides of the pipe and cause the water to look reddish or brown.
Routine flushing can also cause discoloration. Flushing helps maintain the water quality in the distribution system. Citizens in affected areas are given advanced notice of scheduled flushing whenever possible. This operation has a possibility of causing discoloration to your water. This is considered normal, non-harmful, and should clear within a few hours.
If your water doesn't clear within a few hours, report it online or call the water quality laboratory at 757- 382-3550.
- Toilet Suddenly Making Noise
If you see a City truck on your street, they may be cleaning the sanitary sewer main lines
air is pushed out and sucked into the system via vent stacks at the top of your house and through manhole lids. This may cause a bubbling or gurgling sound in your toilet.
- Particles Floating in Hot Water
White particles in your water are often caused by the breakdown of the dip tube in your hot water heater. Replacement of the dip tube and regular flushing of your hot water heater will eliminate this problem.
- Orange or Pink coating on Faucet or Showerhead
This coating is commonly caused by airborne bacteria which produce the characteristic orange/pink film. These organisms are harmless and are commonly found in areas where there have been reconstruction or remodeling activities. These bacteria thrive on moist surfaces and can be eliminated and/or prevented by keeping surfaces as clean and dry as possible.
- Sulfur or Rotten Egg Smell
A sulfurous odor or "rotten-egg" smell is commonly caused by the breakdown of sulfate in your hot water heater. Regular flushing of your hot water heater will eliminate this problem. Clogged/dirty drains are another cause of odor problems.
To determine if this is the problem, fill a clean glass with the water, walk away from the sink and smell the water in the glass. If you do not notice an odor in the water in the glass, the drain may be the problem. To correct this problem, clear the drain of any debris or other substances that may cause an odor.
If you have another issue or questions about the quality of your water, you can call the Water Lab at 757-382-3550. If you wish to have your water tested for informational purposes, contact a private laboratory for assistance.
If you have a well, contact the Chesapeake Health Department at 757-382-2672 or 757-382-8666.
Learn more about Chesapeake's drinking water.
Some things you can check for yourself:
Look inside, outside, and under your house for dripping or puddling water.
Put a few drops of food coloring in the toilet tank and do not flush. In 15 minutes, if the color is in the toilet bowl, you have a leak.
Request a free leak detection kit, call Public Utilities Customer Service at 757-382-6352 or email us at firstname.lastname@example.org. The kit contains a dye tablet and additional information and suggestions on detection and repair of leaks in your home.
After a leak in your home has been repaired, call at 757-382-6352. A technician can inspect the meter area and get another reading, and you can request a bill adjustment.
Prevent costly sewer back-ups by never flushing paper towels, diapers, hygiene products, wipes (even the flushable type) or any other trash. Learn about the damage these items can do to pipes at AskHRgreen.org. For more tips visit www.hrfog.com or "Will it Flush," a video produced by the City of Spokane, WA:
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