City of Chesapeake Survey of Citizens July 2008

Entire 2008 Citizen Survey - 97 pgs, 551 kb

Citizen Survey files are in PDF format.

Table of Contents

Procedural Information

Procedural Information (13 pgs., combined)

• Methodology
• Margin of Error
• Executive Summary

Survey Results

Important Problems/Greatest Needs

• Single Most Important Problem or Greatest Need Facing Chesapeake Today
• Overall Satisfaction With City Services

Importance of:

• Importance of City Services (5 pgs, combined)
  • The Public School System in Chesapeake
  • City Parks, Recreation Areas, and Community Centers
  • Police Services
  • Fire Services
  • The Chesapeake Public Library System
  • Trash Collection
  • Recycling Services
  • Rain Water Drainage
  • Improving Traffic Flow on City Roadways
  • Maintaining City Roads
  • Maintaining City Bridges
  • Human Service Programs
  • The Quality of the Drinking Water
  • Keeping Residents Informed About City Services and Activities
  • Citizens Having an Opportunity to Share Ideas or Opinions
• Summary Table of Importance Scores
• Summary Table of Average Importance Ratings
• Graphic Representation of Average Importance Ratings

Satisfaction with:

• Satisfaction of Services and Outsider Opinions (5 pgs, combined)
  • The Public School System in Chesapeake
  • City Parks, Recreation Areas, and Community Centers
  • Police Services
  • Fire Services
  • The Chesapeake Public Library System
  • Trash Collection
  • Recycling Services
  • Rain Water Drainage
  • Managing Traffic Flow on City Roadways
  • Maintaining City Roads
  • Maintaining City Bridges
  • Human Service Programs
  • The Quality of the Drinking Water
  • Keeping Residents Informed About City Services and Activities
  • Citizens Having an Opportunity to Share Ideas or Opinions
• Summary Table of Satisfaction Scores
• Summary Table of Average Satisfaction Ratings
• Graphic Representation of Average Satisfaction Ratings

Gap Analysis (5 pgs, combined)

• Gap Analysis Explanation
• Gap Analysis - Standard Version
• Gap Analysis - Alternate Version

• Have You Watched Any Programs on WCTV in the Past 12 Months

The Budget:

• One Thing the City Should Spend LESS on
• One Thing the City Should Spend MORE on
• Should the City Allocate More, the Same, or Less Money: (3 pgs, combined)
  • To Improve Traffic Flow on City Streets
  • For City Roads and Road Maintenance
  • For Bridge Maintenance
  • To Deal With Rain Water Drainage Issues
  • For Public Safety
  • For Parks and Recreation
  • For Programs and Activities for Teenagers
  • For the Chesapeake Public Library System
  • For Economic Development Efforts to Attract New Businesses and Help Businesses to Grow
• Willingness to Pay $7.75 Per Month for Expanded Recycling Services

Demographics

Profile of Respondents (4 pgs)

• Number of Years Lived in Chesapeake
• Home Zip Code
• Age of Respondent
• Neighborhood Area Closest to Your Home
• Ethnic Origin of Respondent
• Yearly Household Income
• Gender of Respondent

Appendix

• Comparative Data (1998-2008)
• 2008 Questionnaire