Customer Contact Center

The Customer Contact Center serves as the city’s first point-of-contact for citizens as well as visitors and individuals doing business with the city. Customers may dial one easy phone number "382-CITY" (757-382-2489) to reach our friendly, experienced Customer Service Advocates who will be happy to assist with requests for city services or information.

The Customer Contact Center also facilitates the online "Request a City Service" system that is available 24-hours per day, 7-days a week through the city’s website. Customers may request bulk trash pickup, repair of city-owned trash/recycling containers, pothole repair or street maintenance, schedule building and fire inspections, athletic field and park maintenance or report blocked ditches, report suspected zoning violations, and many other services provided by the city. Our state-of-the-art computer system automatically routes the requests to the responsible department for prompt resolution.

Customers are welcome to email the Customer Contact Center requests for information on city events or services. One of our knowledgeable Customer Service Advocates will research and respond to the inquiry as soon as possible, usually the same business day. Our email address is CustomerContactCenter@cityofchesapeake.net.